Service and Repairs

At Rafael Luaces Watches and Jewelry, we distinguish ourselves as a premier service and repair center, dedicated to addressing any issue you may encounter with your timepiece or jewelry. Our approach to watch repair and servicing is deeply personalized, as we invest ourselves in understanding and resolving each intricacy. We pride ourselves on providing a comprehensive experience, guiding you through the diagnostic process to elucidate the problem and outlining the meticulous steps we will undertake to restore your item to its optimal condition. Please peruse the options below to identify the specific service that aligns with your needs. Your satisfaction is our utmost priority.

Watches

Over the course of wear and use, watches may experience natural deterioration, necessitating meticulous maintenance to reinstate their optimal performance. Furthermore, exposure to physical and thermal shock, external damage, magnetic fields, moisture, and various environmental factors can compromise the intricate mechanisms, potentially leading to malfunctions or diminished functionality.

**NOTE THAT YOU MAY PICK ONLY ONE SERVICE OR REPAIR IF YOUR WISH**

10 Steps To a Service

TAKING THE WATCH APART

We will open the watch to provide access to the movement. Note that there are over 125+ parts in each movement, we then have to remove and classify the parts. Then the matter is divided into its component parts.

CLEANING THE PARTS

All parts are carefully cleaned in an ultrasonic bath 5 to 10 times to ensure the they are well clean. We use special cleaning liquid that could remove and dirt, rust, dust, etc.

REPLACING THE PARTS THAT ARE DAMAGED

Replacing or repairing the damage parts could be the most tedious to do since our watch maker will either have to find the part, make the part, or fix the part. Please be paticent when your watch is in this stage.

PUTTING THE MOVEMENT BACK TOGETHER

Once we found the part then we will put the movement back together to see if we are missing any detial and to ensure the watch is working correctly.

CALIBRATION

Calibration is to make sure that your timepiece is keeping time well and not lossing any minutes or seconds per day.

POLISHING AND DETAIL

Our master polisher will get ahold of your watch and will polish and detail your watch like new.

PUTTING THE MOVEMENT IN THE CASE

After the movement is done and the watch is polished we can move on to putting the watch back together.

WATER PROOFING

Once the watch is back together we will test it to make sure that the watch is still water proof. If not we will make it water proof.

TESTING

Testing the watch to make sure everything is in order and keeping time properly.

QUALITY CONTROL

Quality Control we will keep an eye on your watch for the next 12 to 24 hour depending on the watch to ensure that everything is working as it's supposed.

What We Also Offer

With a rich legacy spanning more than two decades in the watch industry, we bring forth a wealth of expertise to deliver unparalleled service, catering to all your watch-related requirements. Our commitment to excellence is manifested through prompt, amicable, and competitively priced services, coupled with a steadfast dedication to keeping our valued customers well-informed throughout the entire process. Among the array of services we proficiently offer are:

  • Watch Battery Replacement
  • Watch Band Replacement
  • Diamond Bezels
  • Tube, Crown, and Stem Replacement
  • Gasket Replacement
  • Waterpoofing
  • Band Re-sizing/adjusting
  • Dial Replacement/Refurbishing

Requesting a Service or Repair

Us the contact form on the bottom of the page to request a service. We will contact you via email and phone to discuss your needs.

You may also come to the store whenever you like to discuss what service you'd like to do for your watch.

Please note that an initial payment of $50 is required upon receipt of your watch. If you wish not you go though with the repair you initial payment will be refunded. We usually finish the repair in 4-6 weeks. This will vary depending on what we need to do with your watch.

**WE COULD ONLY ACCEPT SERVICES OR REPAIRS FROM THE U.S.A. as our insurance does not cover the shipping of repairs outside of this area.**

Request a Service Online