Service and Repairs

At Rafael Luaces Watches and Jewelry, we distinguish ourselves as a premier service and repair center, committed to providing unparalleled solutions for any issue you may encounter. Our personalized approach to repair and servicing reflects our dedication to excellence. We take great pride in guiding you through a meticulous step-by-step analysis, identifying the intricacies of the issue with your item, and transparently outlining the comprehensive process we will employ to rectify it. Kindly review the options below to pinpoint the exact service that aligns with your requirements. Your satisfaction remains our top priority.


Over time, the natural wear and tear on your jewelry may result in signs of deterioration, such as breakage or cracking. Our meticulous maintenance services are designed to restore your cherished pieces to their original, pristine condition, reminiscent of the day you first acquired them. Additionally, we offer bespoke design services, allowing you to envision and request a custom creation tailored to your unique preferences. With our commitment to precision and craftsmanship, we ensure that your customized jewelry piece is brought to life exactly as you envision, reflecting our dedication to delivering unparalleled satisfaction.

Jewelry Repairs and Services

If you seek a distinguished jeweler for the meticulous repair, cleaning, or polishing of your precious jewelry, your search concludes here with our unparalleled expertise. Boasting over two decades of experience, we consistently uphold the highest standards in addressing all your jewelry service requirements. Our commitment to excellence is reflected in our prompt, amiable service, delivering optimal results at competitive prices while ensuring continuous communication to keep our valued customers well-informed. Among the array of services we proficiently provide are:

  • Ring Sizing
  • Prong retipping/repair
  • Chain soldering
  • Ring head replacement
  • Engraving
  • Clasp repair/replacement
  • Rhodium plating
  • Missing stone replacement

Custom Jewelry

At Rafael Luaces Watches and Jewelry, we extend the privilege of realizing your unique, bespoke jewelry visions. Collaborating with our clients is a source of genuine joy for us, as we embrace and celebrate your creative ideas, designs, and preferred patterns. Recognizing the enduring value you attach to these pieces, we offer expert guidance on selecting the most suitable metals and materials. For instance, we advise against the use of softer metals like 18kt, 22kt, or 24kt gold due to their delicate nature. Instead, we recommend alternatives such as durable 10kt gold or crafting the piece in silver and subsequently plating it in gold. Our dedicated team is committed to transforming your dreams into reality, ensuring the creation of your envisioned piece within a timeline of 3 to 4 weeks.

You may us the contacted box at the bottum of the page to request a custom service ticket

Requesting a Service or Repair or Custom Jewelry

Us the contact form on the bottom of the page to request a service. We will contact you via email and phone to discuss your needs.

You may also come to the store whenever you like to discuss what service you'd like to do for your jewelry piece.

Please note that an initial payment of $50 is required upon receipt of your jewelry piece. If you wish not you go though with the repair you initial payment will be refunded. We usually finish the repair in 4-6 weeks. This will vary depending on what we need to do with your jewelry piece.

If requesting a custom jewelry piece please be submit a ticket saying(I'd Like To Make A Custom Piece). We will contact you with farther instructions and walk you through the process on how your jewelry will be made.

**WE COULD ONLY ACCEPT SERVICES OR REPAIRS FROM THE U.S.A. as our insurance does not cover the shipping of repairs outside of this area.**

Request a Service or Custom Jewelry Online